1、市场竞争的最高原则是：利战而不怒战，重战而不好战。
the highest principle of market competition is to fight the war without fighting, to fight hard and not to be belligerent.
2、天道酬勤，商道酬信。
the natural reward, business letter.
3、当竞争形成的时候，管理就变得简单了。
when competition is formed, management becomes simpler.
4、从最不满意的客户身上，学到的东西最多。
learn the most from the most dissatisfied customers.
5、你的境界有多高，你的事业才能有多大。
how high is your realm and how big your career can be.
6、领导是领导思想，管理是管理能力，经营是经营筹码。
leadership is leadership, management is management, and management is the bargaining chip.
7、管理没有绝对的对错，只要适合你的企业即可。
there is no absolute right or wrong in management, as long as it is suitable for your company.
8、服务的开始就是学习的开始，服务的开始就是成长的开始。
the beginning of service is the beginning of learning. The beginning of service is the beginning of growth.
9、经营从心开始，什么事都会迎刃而解。
from the heart of business, everything will be solved.
10、一个公司的规模、品牌及市场地位不是取决于董事会，而是取决于客户。
the size, brand and market position of a company are not determined by the board, but by the customers.
11、沟通是在做事之前，通沟是在做事之后。
communication is before doing things.
12、优秀的产品，一定是优秀的员工干出来的。
excellent products must be made by excellent employees.
13、能与客户建立长久的合作关系，才是真正的英雄。
the establishment of long-term cooperation with customers is the real hero.
14、企业管理的二十字方针：靠制度管人，按程序办事，凭业绩考核，用奖励激励。
enterprise management twenty character policy: rely on the system to manage people, according to procedures, performance appraisal, incentive incentive.
15、只关注下属的短板则天下无可用之人，反之则天下皆可用之人。
only concerned about the short board of the subordinates, there is no available person in the world.
16、客户就是我们的衣食父母，没有客户就没有企业的一切。
customers are our parents. Without customers, there will be no business.
17、管理的最高境界，就是自己管自己。
the highest level of management is to manage yourself.
18、奖得心花怒放，罚得胆颤心惊。
the award is wlath, the punishment is terrified.
19、正确处理客户投诉的原则：1、耐心倾听客户抱怨，坚决避免与其争辩；2、想方设法平息抱怨，消除怨气；3、要站在客户立场上将心比心；4、迅速采取行动，先处理情感再处理事件。
correctly handle the principle of customer complaints: 1, listen to customer complaints, and resolutely avoid their argument; 2, try to calm complaints, eliminate resentment; 3, to stand on the customer standpoint; 4, take action quickly, deal with emotional reprocessing events first.
20、做人要求实，做事要求成，做工要求质。
people should be realistic and do what they want.
21、善于换位思考，得到客户的指责，你不妨对他说：“你批评的很对，换了我，我也会这么想。”这种话具有神奇的安抚力量。
be good at empathy and get customers' accusations. You might as well say to him, "you are right in criticizing me. If I change, I will think so." It has a magical power of appeasing.
22、菩萨心肠，霹雳手段。
Bodhisattva heart, break means.
23、客户并不依附我们而存在，而我们却要依附于客户而存在。
customers do not depend on us, but we have to rely on customers.
24、没有完美的个人，只有完美的团队。
there is no perfect individual, only a perfect team.
25、小成功靠个人，大成功靠团队。
small success depends on the individual, and the great success depends on the team.
26、客户的需求不可能一成不变。一成不变的客户需求根本不存在。
the customer's demand can not be the same. The unchangeable customer demand does not exist at all.
27、一流领导者统一员工的思想，二流领导者统一员工的行动，三流领导者统一员工的形象。
first class leaders unify their employees' thinking, second class leaders unify their employees' actions, and three flow leaders unify their employees' image.
28、与客户辩论胜利之时，就是丢掉客户之日，整合协调就是服务。
when debating with customers, victory is the day of losing customers. Integration and coordination are services.
29、管理无情，人有情。
the management is merciless, the person has the feeling.
30、经营好的企业赚钱，管理好的企业健康，文化好的企业快乐！
a good business to make money, good management of enterprises, healthy culture, good business!
31、累计点滴改进，稳步巩固提升。
accumulative improvement, steady consolidation and promotion.
32、只有不完美的产品 没有挑剔的客户。
only imperfect products are not picky customers.
33、管理越简单越好，但不能牺牲品质。
the simpler the management, the better, but not the quality.
34、客户的需求需要去创造。在电灯发明以前，没有人有这种需求。
the needs of the customer need to be created. No one had such a demand before the invention of electric light.
35、经营就是经营人的需求。
operation is the demand of the operator.
36、管理的本质不仅在于知，更在于行。
the essence of management is not only knowledge but also action.
37、真正付给员工工资的并不是老板，而是客户。
the real wages paid to employees are not bosses, but customers.
38、如果你承认客户服务是一座桥梁，就必须要准备好受客户指责的准备。
if you admit that customer service is a bridge, you must be prepared for customers' accusations.
39、利益是团队的前提，精神是团队的灵魂。
interest is the premise of the team and spirit is the soul of the team.
40、少给员工讲品德，多给员工讲应得。
give less staff moral character, and give employees more deserved.
41、我们为客户提供服务，并非是一种恩惠，相反，是客户施恩与我们，让我们有机会服务、学习、成长。
our service to our customers is not a blessing. On the contrary, it is our customers' kindness to us that give us the opportunity to serve, learn and grow.
42、客户是自己，今日是今生。
the customer is himself, today is this life.
43、向客户道歉，效果是非常显著的，千万不要低估他。对于没有达到期望值的客户，无论怎样强调道歉的重要性，都不过分。
apologize to customers, the effect is very significant, do not underestimate him. It is not too much to emphasize the importance of apology for customers who fail to achieve their expectations.
44、产品质量是生产出来的，不是检验出来的。
product quality is produced, not tested.
45、有品质才有市场 有改善才有进步。
quality is the only way to improve the market.
46、我们要花大力气研究客户的需求和动向，然后把他转化成我们应该做的事情。
we need to make great efforts to study the needs and trends of customers and transform them into what we should do.
47、永远不要为了追求发展而忘掉对客户人性化的关怀。
never forget the humanized concern for customers in pursuit of development.
48、不善于倾听不同的声音，是管理者最大的疏忽。
being incompetent to listen to different voices is the biggest negligence of managers.
49、让他人变得优秀就是伟大。
it is great to make others good.
50、布局决定结局。
the layout decides the outcome.
51、客户不是用来与之辩论或比赛智力的，没有人能够在 与客户的辩论中取胜。
customers are not used to argue or compete intellectually. No one can win in debates with customers.
52、你能站多高，就能看多远。()
how long can you stand, how far you can see. ()
53、宁可自己麻烦十分，不让客户为难一时。
would rather trouble themselves, not to let customers embarrassed for a while.
54、客户关怀战略是企业战略之首，以客户为中心是企业工作的核心。
customer care strategy is the first step of enterprise strategy. Customer centered is the core of enterprise's work.
55、客户是企业的发展顾问，一次只考虑一个客户，尽可 能地为他提供最好的服务。
the client is the development consultant of an enterprise, considering only one customer at a time, providing him with the best service as far as possible.
56、下君尽已之力，中君尽人之力，上君尽人之智。
Mr. Xia has done his best, and the king is doing his best.
57、不要满足于预测客户潜在的需求，而要去创造需求。
do not be satisfied with predicting the potential needs of customers, but to create demand.
58、企业经营必须以客户为本。客户就是市场，没有客户就没有市场。
The business operation must be based on the customer. Customers are the market. Without customers, there will be no market.
59、最高标准的企业经营管理只有四个字：客户满意。
the highest standard of enterprise management and management is only four words: customer satisfaction.
60、上下同欲者胜。
the same is the winner.
61、用人不在于如何减少人的短处，而在于如何发挥人的长处。
employing people does not lie in how to reduce the shortcoming of human beings, but in how to give full play to human strengths.
62、一个产品，抓眼球、揪耳朵、顺其口，都不如暖人心。
a product, catching the eyeball, pulling the ear, and following its mouth, is not as warm as the heart.
63、头回客变成回头客的唯一秘诀：超值服务。“包您 满意”的承诺将改变企业的一切。
the only secret of becoming a repeat customer is super value service. The promise of your satisfaction will change everything.
64、海尔管理法：当天发现的问题，必须当天解决。
Haier Management Law: problems discovered on that day must be solved on the same day.
