the highest principle of market competition is to fight the war without fighting, to fight hard and not to be belligerent.
the natural reward, business letter.
when competition is formed, management becomes simpler.
learn the most from the most dissatisfied customers.
how high is your realm and how big your career can be.
leadership is leadership, management is management, and management is the bargaining chip.
there is no absolute right or wrong in management, as long as it is suitable for your company.
the beginning of service is the beginning of learning. The beginning of service is the beginning of growth.
from the heart of business, everything will be solved.
the size, brand and market position of a company are not determined by the board, but by the customers.
communication is before doing things.
excellent products must be made by excellent employees.
the establishment of long-term cooperation with customers is the real hero.
enterprise management twenty character policy: rely on the system to manage people, according to procedures, performance appraisal, incentive incentive.
only concerned about the short board of the subordinates, there is no available person in the world.
customers are our parents. Without customers, there will be no business.
the highest level of management is to manage yourself.
the award is wlath, the punishment is terrified.
correctly handle the principle of customer complaints: 1, listen to customer complaints, and resolutely avoid their argument; 2, try to calm complaints, eliminate resentment; 3, to stand on the customer standpoint; 4, take action quickly, deal with emotional reprocessing events first.
people should be realistic and do what they want.
be good at empathy and get customers' accusations. You might as well say to him, "you are right in criticizing me. If I change, I will think so." It has a magical power of appeasing.
Bodhisattva heart, break means.
customers do not depend on us, but we have to rely on customers.
there is no perfect individual, only a perfect team.
small success depends on the individual, and the great success depends on the team.
the customer's demand can not be the same. The unchangeable customer demand does not exist at all.
first class leaders unify their employees' thinking, second class leaders unify their employees' actions, and three flow leaders unify their employees' image.
when debating with customers, victory is the day of losing customers. Integration and coordination are services.
the management is merciless, the person has the feeling.
a good business to make money, good management of enterprises, healthy culture, good business!
accumulative improvement, steady consolidation and promotion.
only imperfect products are not picky customers.
the simpler the management, the better, but not the quality.
the needs of the customer need to be created. No one had such a demand before the invention of electric light.
operation is the demand of the operator.
the essence of management is not only knowledge but also action.
the real wages paid to employees are not bosses, but customers.
if you admit that customer service is a bridge, you must be prepared for customers' accusations.
interest is the premise of the team and spirit is the soul of the team.
give less staff moral character, and give employees more deserved.
our service to our customers is not a blessing. On the contrary, it is our customers' kindness to us that give us the opportunity to serve, learn and grow.
the customer is himself, today is this life.
apologize to customers, the effect is very significant, do not underestimate him. It is not too much to emphasize the importance of apology for customers who fail to achieve their expectations.
product quality is produced, not tested.
quality is the only way to improve the market.
we need to make great efforts to study the needs and trends of customers and transform them into what we should do.
never forget the humanized concern for customers in pursuit of development.
being incompetent to listen to different voices is the biggest negligence of managers.
it is great to make others good.
the layout decides the outcome.
customers are not used to argue or compete intellectually. No one can win in debates with customers.
how long can you stand, how far you can see. ()
would rather trouble themselves, not to let customers embarrassed for a while.
customer care strategy is the first step of enterprise strategy. Customer centered is the core of enterprise's work.
the client is the development consultant of an enterprise, considering only one customer at a time, providing him with the best service as far as possible.
Mr. Xia has done his best, and the king is doing his best.
do not be satisfied with predicting the potential needs of customers, but to create demand.
The business operation must be based on the customer. Customers are the market. Without customers, there will be no market.
the highest standard of enterprise management and management is only four words: customer satisfaction.
the same is the winner.
employing people does not lie in how to reduce the shortcoming of human beings, but in how to give full play to human strengths.
a product, catching the eyeball, pulling the ear, and following its mouth, is not as warm as the heart.
the only secret of becoming a repeat customer is super value service. The promise of your satisfaction will change everything.
Haier Management Law: problems discovered on that day must be solved on the same day.